Shipping and Returns
We ship all orders via USPS (US Postal Service) adult signature required. Standard Shipping is $5 (1st class 2-7 days) and $10 for Priority Shipping (2-4 days). Shipping over $73 is free. Priority Express Shipping is also available for an additional charge. Orders typically ship within 24 hours of verification. If this is your first order, you must include a photo of your FOID to assist the verification process. Please allow 3-5 days for delivery, shipment tracking information will be emailed to you. Signature Confirmation is mandatory, you must sign for your package (we can't waive the signature requirement). Please make sure your "ship to" address is USPS (US Postal Service) deliverable. Local ordinances prohibit us from shipping to any Chicago addresses.Guarantee/Troubleshooting/Returns:
Guarantee. Queen Stiletto LLC offers only the finest knives and collectibles from around the world, so you can be assured of personal satisfaction; however, if you are unhappy for any reason, you may return the item to us (in the same condition as purchased), within Five (5) days for a prompt replacement, exchange, credit, or refund. (Shipping charges are not refundable). You must contact us first for a Return Authorization #.
Troubleshooting. If you are having a problem with your OTF, it may only need a simple reset. Please troubleshoot and try this before requesting a return authorization. Guidance for resets can be found here https://www.youtube.com/watch?v=5EeBbfAa0PM
Returns. All non-defective returns are subject to a 20% Restocking Fee. Disassembly of any item will void both the manufacturer’s warranty and our guarantee. Almost all knife brands we offer feature a limited lifetime warranty from the manufacturer or maker. In the event that you must return an item, please email first for a return authorization number and to obtain our return address. If the item is not defective you will be subject to a 20% Restocking Fee. This is to eliminate "window shopping", those who just want to handle the knife and play with the action. Knives are unique items, and unlike other items, you can decide whether you like it or not within a few minutes. We take multiple pictures of the item, so you can make a confident decision on your purchase, If you are unsure or need additional pictures or video of the action, we will gladly accommodate your request.